Home > Support > >


Warranty and Customer Service:
Neware warrants its equipment for 1 year from shipment, to be free from defects in workmanship and material.For some other consumptive materials, as battery clamps,we provide a 3 month warranty.This warranty, including customer service support and software licenses is not transferable. Meanwhile,we  provide lifetime software update service to help your equipment optimized in its best status.

We provide much more customer services:

  • Battery Testing Service
  • Free Technical Training
  • BTS Calibration Service
  • Free Service Call Service

Warranty Terms: 

  • Neware warrants that the hardware equipment will be free from defects in workmanship and material, for a period of one (1) year  following delivery.For some other consumptive materials, like battery  clamps, we provide a 3 month  warranty.
  • Neware shall NOT be held liable or assume any responsibility for  products damaged by improper handling or installation.This  warranty is limited to the  repair or replacement of the defective unit. 
  • Returned units are tested and repaired or replaced from a stock of factory  reconditioned units. Any units that are determined to be“No  Trouble Found” (NTF) shall be returned. 

We provide the following customer services:
Free technical training
Our technical service engineering team is always available for service call. We provide sufficient pre-sales and after-sales services.
Free software upgrade
We provide lifetime software update service to help your equipment get the best result as it can.
Online technical support
You can always visit our website (www.newaredevice.com) for the latest products information, latest version of software,online chatting with  us,and dropping emails to us directly.


Product Series